Operations consulting Sample firm
Help for companies that have outgrown how they work
Kestrel Lane works with owners and managers of small and mid-sized companies. We map how work moves through the business, find where it stalls, and make the fix with your team.
- Fixed fee, agreed in writing before we start
- One lead consultant from first call to handover
- You keep every map, checklist and note we write
Engagements
Four ways to work with us
Each one has a fixed scope and fee, set out in a written proposal. Sample fees and timings
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Operations review
We interview your team, follow a handful of orders or jobs from start to finish, and write up where time and money go missing. You get a short report with the changes worth making first, in order.
Ask about this -
Process redesign
We rebuild one or two core workflows with the people who run them: who does what, in which tool, with which checks. Then we write it down and train the team on it.
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Software selection and setup
We list what a new tool has to do, shortlist and demo options with you, and manage the setup with the vendor so the system fits how your team works.
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Part-time operations lead
One of our consultants acts as your operations lead two days a week. They run the weekly ops meeting, own the improvement list and coach the person who will take the role on.
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Travel outside the metro area is billed at cost. Software licences are paid to the vendor directly.
What happens after you get in touch
The same four stages for every engagement. Timings are samples.
Free, 45 minutes
First call
You tell us what's going wrong. We ask a lot of questions and tell you whether we're the right people to help.
Within a week
Written proposal
A scope, a timeline and a fixed fee, in writing. Nothing starts until you've signed it.
Weeks 1 to 2
Time with your team
We sit with the people doing the work, on site or by video, and map how it runs today.
Until handover
Changes and handover
We make the changes with your team and document them. Thirty days after we finish, we check what stuck.
Who we work with
Mostly owner-led companies where the business has grown faster than its processes.
Companies we usually help
- Manufacturers and distributors
- Trade and home-service companies with crews in the field
- Engineering, architecture and other project-based firms
- Retail and hospitality groups with more than one site
Signs it might be time to call
- Orders or jobs depend on one person remembering them
- The same details get typed into two or three systems
- Month-end close drags on for weeks
- New hires learn by shadowing because nothing is written down
- The owner signs off on almost everything
What an engagement can look like
IllustrativeThese are made-up scenarios written for this concept site to show how an engagement could run. They are not clients or results.
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Sample scenario
A regional distributor typing every order twice
- The situation
- Orders arrive by email and phone. Someone enters them in the accounting system, then again in the warehouse spreadsheet, and mistakes surface at the loading dock.
- The engagement
- Operations review, then a redesign of order entry around one system of record.
- What changes
- One place to enter an order, and a short daily list of exceptions to check.
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Sample scenario
A home-services company outgrowing its whiteboard
- The situation
- Scheduling lives in the dispatcher's head and on a whiteboard. When she's off, the crews call the owner.
- The engagement
- Software selection for a field-service tool, plus written dispatch rules.
- What changes
- Any dispatcher can run the schedule, and customers get their arrival window by text.
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Sample scenario
An engineering firm where the founder approves everything
- The situation
- Every purchase, quote and timesheet query goes to the founder, so projects wait for one inbox.
- The engagement
- Six months of a part-time operations lead: approval limits, a weekly project review and coaching for two managers.
- What changes
- Managers own their projects, and the founder sees a weekly summary of the exceptions.
The people you'd work with
A small team, so the person on your first call is the person who does the work.
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Maya Lindqvist
Founder and principal consultant
Ask about: Operations reviews and process redesign for distributors and manufacturers
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Daniel Osei
Senior consultant
Ask about: Choosing and setting up software, from inventory systems to field-service tools
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Rosa Medina
Consultant
Ask about: Part-time operations lead roles and coaching new managers
Illustrated sample profiles Names and portraits are illustrations created for this concept site.
Questions owners ask us
Something else? Ask it on the first call, or ring (555) 014-2290.
How do you charge?
A fixed fee for each engagement, agreed in writing before we start. The part-time operations lead is a monthly fee with a three-month minimum. These are sample terms.
Do you need to be on site?
For the first week or two of most engagements, yes. Watching the work happen is faster than hearing it described. After that, most of it can happen by video.
Who will we work with?
The consultant on your first call leads the engagement from start to finish. Larger projects add a second consultant, and you meet them before you sign.
Will you sign an NDA?
Yes. We can sign yours before the first call, or send you ours.
What happens when the engagement ends?
You keep everything we write: process maps, checklists and training notes. We check in thirty days later, and you can call with questions after that.
Free first call
Tell us what's slowing the business down
A 45-minute call by video or phone. You'll come away with a view on where to start, whether or not you hire us. This is a demo form, so nothing is sent. Concept
- Office
- 40 Harbor Street, Suite 210 Sample address
- Hours
- Mon – Fri, 8:30 am – 5:30 pm
- Phone
- (555) 014-2290