Help desk
Offices that mostly need someone to call
$55 per person / month
- Remote help desk, Mon to Fri, 8 am to 6 pm
- Updates and security patches on every computer
- Email and account changes
- On-site visits billed by the hour
Help desk, devices, backups and Wi-Fi Sample company
IT support for offices of 5 to 50 people
Tallowfield IT runs your help desk, sets up your laptops, checks your backups and keeps the office Wi-Fi working, for a set price per person each month.
- One monthly price per person, with no hourly bills for help desk calls
- The same field technician visits your office each time
- 30 days' notice to leave, and we hand everything over
#T-2481 · TuesdaySample ticket
Can't print from the second floor
Sent by email from the front desk · P3
- Ticket receivedLogged automatically from the email.
- First reply from Tom"I can see the printer offline. Looking at it now."
- Fixed remotelyThe printer had picked up a new network address. Set it to a fixed one.
- Closed, with a noteWhat happened and what we changed, in two lines.
First reply12 minClosed in31 minP3 target4 hrs
What we look after
The everyday IT a small office needs, from the first laptop to the last day of someone who's leaving.
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Help desk
Email, call or use the portal when something stops working. A technician replies, works on it remotely, and tells you when it's fixed.
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Laptops and PCs
We order, set up and deliver computers ready to use, keep their updates current, and wipe and recycle old ones.
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Backups
Email, shared files and the office computers backed up every night. Once a quarter we restore a few files to check the backup works.
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Email and accounts
New mailboxes, shared calendars, password resets, and two-step sign-in on every account.
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Network and Wi-Fi
The router, switches and Wi-Fi access points, set up so the whole office gets a signal and guests stay on their own network.
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People joining and leaving
A new starter's laptop and accounts ready on their first morning. A leaver's access turned off the hour they go.
Plans, priced per person each month
Count the people who use a computer for work. Every plan covers each person's computer, email and accounts. Sample prices
Minimum of 5 people. Shared computers at reception count as one person.
Estimated monthly cost Sample
$1,140 / month
Managed office for 12 people at $95 each.
What we usually suggest
Managed office
Most offices of 10 to 50 people
$95 per person / month
- Everything in Help desk
- Nightly backups with a quarterly test restore
- Network and Wi-Fi watched for outages
- Starters and leavers set up and closed down
- A half day on site each month
Managed plus
Offices that can't afford a slow day
$135 per person / month
- Everything in Managed office
- A technician on site one day a week
- Evening and weekend line for priority 1
- A yearly plan for replacing ageing equipment
Hardware, software licences and projects such as an office move are quoted separately. Setting up a new office in the first month is a one-off fee of one month's plan.
What a response time target means
Every ticket gets a priority, and each priority has a target. Sample targets
A response means a technician has picked up your ticket and replied to you. It's the time until someone is working on the problem. It isn't a promise about when it will be fixed, because a dead laptop and a forgotten password take very different amounts of time.
Targets count business hours, Monday to Friday, 8 am to 6 pm. Priority 1 tickets on the Managed plus plan are answered in the evening and at weekends too.
Every month you get a short report of your tickets, with how long each one took to answer and to close.
Call (555) 017-4830
Email the help desk or use the portal
- P1Everyone is stopped30 minutesThe internet is down, nobody can sign in, or the shared files have gone.
- P2One person can't work1 business hourA laptop won't start, or someone is locked out of their email.
- P3Working, but something's wrong4 business hoursThe printer jams, the Wi-Fi drops in one room, a program keeps crashing.
- P4A request or a changeNext business dayA new starter, a shared mailbox, software for one person.
When someone joins or leaves
Tell us the name and the date. We do the rest and send you a checklist when it's done.
A new starter
- Laptop set up, signed in and on their desk the first morning
- Email, calendar and the shared folders their team uses
- Two-step sign-in set up on their phone with them
- A 20-minute walkthrough of printing, Wi-Fi and how to get help
Someone leaving
- Access turned off at the time you choose, down to the hour
- Their mailbox forwarded to their manager and kept
- Their files moved somewhere the team can reach them
- The laptop collected, wiped and ready for the next person
We need three working days' notice to have a new laptop ready. Sample terms.
How switching to us works
Whether you have another provider today or one person in the office who "knows computers", it runs the same way. Timings are samples.
One or two hours at your office
Free IT review
We list every computer, account, network device and subscription you have, and write down what worries you.
Within a week
Quote and start date
A per-person price and a start date in writing. Nothing changes until you sign it.
Two weeks of overlap
Handover
You send your current provider a short letter authorising the handover. We collect admin passwords, licences and notes from them, and they stay on until we have everything.
Weeks 1 to 4
First month
Monitoring and backups go on every computer, and we write up your network and accounts. You keep that document.
If you leave us: give 30 days' notice. We hand your new provider every admin password, the write-up and the backups, and answer their questions. Sample terms
The people you'd deal with
A small team based in town. You'll know the names on your tickets.
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Priya Nair
Founder
Ask about: Office networks and Wi-Fi, and the first IT review
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Tom Hadley
Help desk lead
Ask about: The tickets you send, and backups
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Ana Ruiz
Field technician
Ask about: New laptops, office moves and first-day setup
Illustrated sample profiles Names and portraits are illustrations created for this concept site.
Questions office managers ask us
Something else? Ask at the IT review, or call (555) 017-4830.
Can you promise we won't be hacked?
No, and you should be wary of anyone who does. What we can do is keep updates current, turn on two-step sign-in, test the backups, and agree with you in advance what happens if something goes wrong.
Do we need a server in the office?
Most offices of this size don't any more. Email and files usually live in cloud services. If you already have a server, we look after it and tell you honestly whether it's worth replacing.
Are we tied into a long contract?
Plans run month to month after the first three months, with 30 days' notice to leave. These are sample terms.
What isn't included?
Hardware, software licences and projects like an office move or a new network are quoted separately. Licences are billed by the vendor, at their price.
What happens if we leave?
We hand over every admin password, the network and accounts write-up, and the backups, and we talk to your new provider so nothing is lost.
Do you look after printers and phones?
Office printers, yes. Phone systems we can manage if they run over the internet. Company mobiles get the same email and security setup as laptops.
Free IT review
Get a quote for your office
Tell us roughly what you have. We'll book a visit to see it, then send a per-person price in writing. This is a demo form, so nothing is sent. Concept
- Office
- 18 Foundry Row, Unit 4 Sample address
- Help desk hours
- Mon – Fri, 8 am – 6 pm
- Visits
- Offices within about 30 miles
- Phone
- (555) 017-4830