Industries · Automotive & industrial

Auto repair & dealerships

Bays that stay full, customers who come back for service and a front office that is not buried in paperwork.

A repair shop or dealership makes money from booked bays, approved work and repeat visits. Technology quietly costs you when estimate requests go unanswered, when service reminders depend on someone's memory and when the shop management system is the only copy of everything.

Get your quote See the common problems

Common problems

Sounds familiar?

  • People search for a mechanic nearby and call someone else

    The problem

    Most drivers search on their phone when something breaks. If your listing is thin or your site does not make it easy to ask for an appointment, the next shop gets the job.

    What we do

    We build and run a website listing your services, brands and a simple request-a-booking form. Local search work and ad campaigns support it, and every request goes into the EpicTech CRM so you can see which channel produced the job.

    What changes

    A driver searching nearby can find you, see what you do and ask for a time quickly.

  • Quote requests and calls after hours go unanswered

    The problem

    Someone submits a request at night or while the service desk is on the phone. The first shop to reply tends to win the work.

    What we do

    Lead capture routes every form into the CRM and sends an immediate automatic reply by email or text confirming receipt and asking for the details you need. Staff see a queue of open enquiries the next morning.

    What changes

    Every request gets an immediate acknowledgement and lands in a list someone owns.

  • Customers do not return for the next service

    The problem

    A customer is due for an oil change, tyre swap or inspection but nobody tells them. They go to whichever place sends a reminder or is closest.

    What we do

    We set up service reminder and follow-up sequences by email and SMS from your customer data in the CRM. Reminders go out around due dates, seasonal checks and after a visit asking for a review.

    What changes

    Customers are reminded when they are due without staff having to remember.

  • Information is retyped between the shop system, accounting and the website

    The problem

    Invoices, parts orders and customer details live in different tools, and someone in the office reconciles them by hand each week.

    What we do

    Workflow engineering finds the repeated manual steps, then custom automations or custom software connect the shop system, accounting and your CRM so details move without retyping. Anything that cannot be safely automated stays with a person.

    What changes

    The office spends less time rekeying and fewer figures disagree between systems.

  • The shop computer is the only copy of everything

    The problem

    Customer history, vehicle records and invoices are on one aging PC. If it fails or is hit by ransomware, the business stops.

    What we do

    Managed IT provides help desk support, patching and monitoring, and we run backups and cloud infrastructure so records are recoverable. Cybersecurity protection covers the endpoints and email.

    What changes

    A failed computer is an inconvenience with a restore path, not the end of your records.

  • We have worries about theft, the lot and who can get in

    The problem

    Vehicles, keys and tools are valuable. Old cameras that nobody checks and shared key codes are not much of a deterrent or an investigative record.

    What we do

    We design and install camera coverage and access control for the lot, offices and key storage, with accounts for who can view footage. Networking is set up so the system stays online and recordings are kept.

    What changes

    You have coverage of the premises and a record of who entered the areas that matter.

Getting started

Your first week with EpicTech

  1. Review your website, Google listing and enquiry path from a customer's phone.
  2. Connect your quote and booking forms to the CRM with an automatic reply.
  3. Check backups, patching and antivirus on the shop and office computers.
  4. List the manual steps between your shop system and accounting that are worth automating first.

FAQ

Common questions

Do you integrate with our shop management or dealer system?

We look at what it exposes, such as exports or an API, and connect where it is safe to do so. If it offers no way in we say so and design around it.

Can you help a dealership with several departments?

Yes. Sales, service and parts often need separate follow-up and access rules, and we can set those up.

Will customers be messaged without our approval?

No. We draft the sequences with you and nothing sends until you have signed off the wording and timing.

Want a plan for auto repair & dealerships?

Tell us about your business. Mostly one-tap questions, then your agreement with your exact price.

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  • No payment until you sign
  • A real person reviews every request