Industries · Finance & real estate

Financial advisers & lenders

Prospects who trust you before the first meeting, and systems that stand up to regulators and attackers.

Advisers and lenders earn through relationships and the trust that keeps clients and referrals coming back. Technology quietly costs you when prospects cannot tell you apart online, when client data is handled casually and when records, access and communications are hard to evidence to a regulator.

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Common problems

Sounds familiar?

  • Prospects judge us by our website before ever calling

    The problem

    A dated site with vague services undermines credibility in a trust-based business. Visitors want to know who you help and how to start.

    What we do

    We build and run a clear, credible site describing who you serve and what the first conversation involves. Search and content campaigns attract people looking for your kind of service, with enquiries tracked in the EpicTech CRM.

    What changes

    A prospect can see who you are and book a first conversation in a few steps.

  • Enquiries and referrals are not followed up consistently

    The problem

    Referrals are warm for a short time. A call that takes days to return, or a note nobody logged, turns a good lead into nothing.

    What we do

    Lead capture records every enquiry and referral in the CRM and sends an immediate acknowledgement. Nurture sequences by email keep prospects informed until they are ready, with wording approved by your compliance process.

    What changes

    Every enquiry and referral has a logged follow-up path.

  • Client onboarding is a pile of forms and email attachments

    The problem

    New client paperwork is emailed back and forth, entered by hand into several systems and chased manually.

    What we do

    Workflow engineering maps the onboarding steps, and we build the secure intake and custom automations that create the client record, assign tasks and track missing documents. A person reviews the key steps.

    What changes

    Onboarding follows one tracked path instead of scattered emails.

  • Client financial data is a prime target and we know it

    The problem

    Phishing and account takeover are common in this field. Staff reuse passwords, use personal devices and nobody has rehearsed a response.

    What we do

    Cybersecurity delivers email protection, endpoint monitoring and tested backups. Identity and access management enforces multi-factor authentication and least-privilege access, and managed IT keeps devices patched.

    What changes

    Accounts and devices are protected in layers, and there is a recovery path if something is compromised.

  • We must show regulators and partners who accessed what

    The problem

    Audits and partner due diligence ask for access lists, policies and evidence. Assembling that takes days because nothing is recorded centrally.

    What we do

    IT service management records changes, requests and access approvals in a consistent process, and IT asset management keeps an inventory of devices and software. IT consulting helps document policies and prepare for questionnaires.

    What changes

    Evidence of access, changes and assets is already recorded when someone asks.

  • Multiple branches, brokers or acquired firms run on different systems

    The problem

    Each office has its own tools, logins and vendors. Onboarding and offboarding a staff member touches many places, and nobody has a firm-wide view.

    What we do

    We consolidate identity into one directory with multi-factor authentication, standardise endpoint management and rationalise vendors under a plan from IT consulting. Reporting runs across offices from the same data.

    What changes

    One access model and one support process across every office.

  • Advisers spend time on admin and searching for policy documents

    The problem

    Staff hunt through procedures, product sheets and old emails to answer a routine question before replying to a client.

    What we do

    We build AI assistants grounded in your own documents, procedures and product material, with answers that cite the source for staff to check. Access is limited by role and nothing is shared with clients without review.

    What changes

    Staff find the right internal answer faster and can verify where it came from.

Getting started

Your first week with EpicTech

  1. Review your website and the first-contact path a prospect follows.
  2. Audit accounts, devices and email security, and turn on multi-factor authentication.
  3. Document where client data lives and who can reach it.
  4. Map onboarding from first meeting to open account and select the steps to automate first.

FAQ

Common questions

Do you provide compliance or legal advice?

No. We build and run the technology and keep evidence of access and changes. Regulatory content stays with your compliance team and counsel.

Can you meet our regulator's security expectations?

We implement controls such as MFA, backups and access records. Whether they satisfy a particular rule is for your compliance function to confirm.

Can this scale to a larger firm?

Yes. We support single-office practices up to multi-branch organizations with shared identity and reporting.

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