Industries · Automotive & industrial

Logistics & field fleets

Dispatchers, drivers and customers all looking at the same truth about where the work is.

A logistics or field fleet business makes money by moving goods and crews efficiently and billing accurately for it. Technology quietly costs you when dispatch runs on phone calls, when proof of delivery arrives late and when vehicles and drivers are spread across sites no one can see in one place.

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Common problems

Sounds familiar?

  • Dispatch runs on phone calls, texts and a whiteboard

    The problem

    Dispatchers juggle job changes by voice and message. Drivers hear different versions, and nobody can reconstruct what was agreed when a customer disputes it.

    What we do

    We build custom software for job assignment and status, with a view for dispatch and a simple one for drivers on their phones. Workflow engineering maps your real exceptions first, such as reschedules and failed deliveries.

    What changes

    Jobs and changes live in one record that dispatch, drivers and the office all see.

  • Proof of delivery and paperwork reach billing days late

    The problem

    Signed slips and photos sit in vans or inboxes. Invoices wait until someone scans and matches them, which delays cash and invites disputes.

    What we do

    Custom automations carry delivery confirmations, photos and signatures from the driver app into your accounting and customer records. Invoices can be prepared automatically once a job is closed, with a person reviewing exceptions.

    What changes

    Billing starts from completed jobs rather than a pile of paper.

  • Customers keep calling to ask where their delivery is

    The problem

    The office spends hours answering status calls, and customers who wait on hold quietly look at competitors.

    What we do

    We set up automatic email and SMS updates tied to job status, and a customer-facing status page if it suits your work. AI assistants grounded in your own service terms and procedures can answer common questions for staff.

    What changes

    Customers get updates without calling, and staff have time for real exceptions.

  • Phones, tablets and laptops across depots are unmanaged

    The problem

    Drivers use personal and company devices with no consistent setup. A lost tablet may hold customer addresses, and depots run different software versions.

    What we do

    IT asset management tracks every device, who has it and its status. Managed IT with a help desk handles setup, patching and replacements so drivers are not left stranded, and consolidates support across depots.

    What changes

    You know where devices are and a driver with a broken phone has somewhere to turn.

  • Warehouses and yards are poorly covered and badly connected

    The problem

    Wifi dies in the back of the warehouse, cameras at the yard gate are offline and gate access is a shared code that has not changed in years.

    What we do

    Networking provides planned wireless and wired coverage across the warehouse and yard, and we install cameras and access control with individual credentials. Everything reports to a central view for each site.

    What changes

    Connectivity reaches where work happens and access is tied to named people.

  • Every depot and acquired company has its own logins and vendors

    The problem

    Growth through new depots or acquisitions left multiple email systems, directories and IT vendors. Offboarding a driver is a checklist across several places.

    What we do

    IT consulting produces a consolidation plan covering vendors, contracts and platforms. Identity and access management brings staff into one directory with multi-factor authentication and fast, consistent onboarding and offboarding.

    What changes

    One identity per person across sites and fewer vendors to manage.

  • A ransomware incident or outage would stop every truck

    The problem

    Dispatch, routing and billing all depend on a handful of systems. The business has never rehearsed what happens if they go offline.

    What we do

    We run cybersecurity monitoring, email protection and tested backups, with cloud infrastructure to host critical systems resiliently. We document a recovery plan so the first call during an incident is not improvised.

    What changes

    A written, tested path back to operation if a core system fails.

Getting started

Your first week with EpicTech

  1. Ride along with dispatch for a day, or sit with them, and record how jobs change from request to delivery.
  2. Inventory devices and logins across depots and list where accounts are shared.
  3. Review backups and recovery for dispatch, routing and billing systems.
  4. Choose one handoff, such as proof of delivery to invoicing, as the first automation.

FAQ

Common questions

Can you work with our telematics or routing software?

Where it offers exports or an API, yes. We connect rather than replace unless the tool is the problem.

Do drivers need a special device?

Generally not. We build for the phones or tablets they already carry, unless the job needs rugged hardware.

Can you support depots in different regions?

Yes. We set up shared standards and local support paths so each depot has someone to call.

Want a plan for logistics & field fleets?

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