Industries · Finance & real estate

Property management

Full units, tenants who get answers quickly and a portfolio you can see on one screen.

A property manager earns fees from occupied units, collected rent and owners who stay. Technology quietly costs you when vacancy enquiries slip, when maintenance requests arrive through every channel and when each owner or property has its own set of spreadsheets.

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Common problems

Sounds familiar?

  • Vacancies stay empty longer than they should

    The problem

    Prospective tenants enquire about a unit and wait for a reply or viewing slot. Listings are updated by hand across several sites.

    What we do

    We build and run a website with current availability and an enquiry form feeding the EpicTech CRM, with an automatic reply that offers viewing times. Digital marketing campaigns target the neighborhoods and tenants each property suits.

    What changes

    Prospective tenants get an immediate answer and a route to a viewing.

  • Maintenance requests come by phone, text, email and notes

    The problem

    A leaking tap reported by text gets lost between staff, tenants call again and owners ask why nothing was done.

    What we do

    We build a request intake with custom software or workflow automation so every report creates a ticket, assigned and tracked to completion. Tenants receive automatic confirmations and status updates by email or text.

    What changes

    Every request has a record, an owner and a status the tenant can see.

  • Rent reminders and arrears chasing take hours each month

    The problem

    Staff send reminders manually, track late payers in a sheet and write the same follow-up repeatedly.

    What we do

    Custom automations send scheduled reminders and escalate according to rules you set, drawing from your accounting or property software. Messages go out by email and SMS, and unusual cases route to a person.

    What changes

    Routine rent reminders happen on schedule and staff handle only the exceptions.

  • Owner reports are assembled by hand every month

    The problem

    Each owner expects statements, occupancy and maintenance summaries. Pulling figures from several systems into a report consumes days.

    What we do

    We connect your accounting, property and maintenance data and generate owner reports automatically from it. AI assistants can draft plain-language summaries that a manager reviews before release.

    What changes

    Owner reports start from current data and need review, not assembly.

  • Tenant, lease and owner data is spread across staff laptops

    The problem

    Leases, IDs and bank details sit in personal folders and email. Staff turnover means files go missing, and a lost laptop is a privacy incident.

    What we do

    Cloud infrastructure provides a central, access-controlled document store and backups. Identity and access management with multi-factor authentication ensures only the right staff see each portfolio, and cybersecurity covers email and endpoints.

    What changes

    Sensitive tenant files are in one controlled place with access matched to roles.

  • Buildings have cameras, door entry and wifi managed by different vendors

    The problem

    Intercoms, fob systems and cameras were installed over many years by different companies. Nobody knows who to call, and fobs for former tenants may still work.

    What we do

    We design and install cameras and access control, standardise across your buildings and keep them on a monitored network. Fobs are tied to current tenants and staff, and footage access is limited to named people.

    What changes

    One supplier to call and access that follows the current tenant list.

  • Growing from a handful of buildings to a large portfolio breaks our processes

    The problem

    Each new building or acquired company brings its own tools. Reporting across the whole portfolio is manual, and every office does things differently.

    What we do

    IT consulting sets standards and a consolidation plan for systems and vendors. Managed IT and IT service management give every site the same help desk, onboarding and change process, with reporting across all properties.

    What changes

    New buildings join a standard setup rather than starting from scratch.

Getting started

Your first week with EpicTech

  1. Map how enquiries, maintenance requests and rent reminders currently move and who touches each.
  2. Set up a single intake for vacancy enquiries with an automatic reply.
  3. Inventory where tenant and owner files are stored and who has access.
  4. Review cameras and door access at your highest-risk building.

FAQ

Common questions

Do you replace our property management software?

Not unless it is blocking you. We connect it to the CRM, messaging and reporting around it.

Can tenants submit requests from a phone?

Yes. We build a simple request form that works on a phone and creates a tracked ticket.

Can you cover buildings in different cities?

Yes. Standards and the help desk are shared, and on-site work is coordinated for each location.

Want a plan for property management?

Tell us about your business. Mostly one-tap questions, then your agreement with your exact price.

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