Industries · Hospitality & events

Restaurants & cafés

Full tables, direct orders, and a back office that does not depend on whoever is on shift.

A restaurant runs on thin margins, so every cover and every direct order matters. Technology quietly costs it when third-party delivery apps take a cut of each order, when the website is a PDF menu, and when the point of sale, scheduling and payroll are all separate logins.

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Common problems

Sounds familiar?

  • Delivery apps take a large share of every order and own the customer

    The problem

    A customer orders through an app, and you never learn their name or email. You pay commission on people who might have come to you directly.

    What we do

    EpicTech builds and runs a website with direct online ordering or a clear ordering link, and email and SMS capture so repeat customers are yours. Marketing nudges them toward ordering direct.

    What changes

    Regulars have a direct way to order and you hold their contact details.

  • People search for us and find an old menu, wrong hours or nothing

    The problem

    Listings disagree, the menu is a blurry photo, and holiday hours are wrong. Someone who cannot confirm you are open goes elsewhere.

    What we do

    We build a fast, mobile-first site with a real text menu, hours and a map, and digital marketing keeps listings consistent. Updates are handled so changes appear everywhere.

    What changes

    Menu, hours and location are accurate wherever people look.

  • Quiet weeknights and slow afternoons are empty

    The problem

    Weekends fill by themselves, but Tuesday does not. Promotions are handled ad hoc, so you never learn what works.

    What we do

    Email and SMS campaigns target your list with weeknight offers, events and seasonal menus, with sign-up capture on the website and in the dining room. Lead generation tracks what each message brings in.

    What changes

    Slow periods get targeted messages and you can see what filled seats.

  • Staffing, scheduling and turnover consume the manager's week

    The problem

    Shift swaps happen by text, new hires wait on accounts, and former staff still have logins. The manager is rebuilding the schedule instead of running the floor.

    What we do

    Workflow engineering and automations handle onboarding steps, shift-change notices and offboarding. Identity and access gives each person a limited login and removes it the day they leave.

    What changes

    Joining and leaving staff follow a set checklist and the manager gets time back.

  • The point of sale or Wi-Fi fails in the middle of service

    The problem

    A flaky network or a terminal that stops syncing during a rush costs sales and goodwill. Nobody on shift knows who to call.

    What we do

    Networking builds a reliable, separated network for payment terminals and guests, and managed IT provides a help desk for the point of sale and back-office machines. Backups protect orders and records.

    What changes

    The network is built for service hours and there is someone to call when it fails.

  • Card data and cash are exposed to theft and mistakes

    The problem

    Payment systems on the same network as guest Wi-Fi or office PCs create risk, and cash handling shrinks without anyone noticing.

    What we do

    Cybersecurity segments payment systems from everything else, and security systems add cameras covering entrances and the till area, with footage you can review remotely.

    What changes

    Payment equipment is isolated and you can review events when something goes wrong.

Getting started

Your first week with EpicTech

  1. Check how the restaurant appears in search, on maps and in delivery apps.
  2. Review the network setup around payment terminals and guest Wi-Fi.
  3. Set up email and text sign-up on the website and at the venue.
  4. Document who has access to ordering, payroll and back-office systems.

FAQ

Common questions

Can you connect to our existing point of sale?

It depends on the product. We check whether it offers an interface during the first week and tell you plainly what can be connected.

Will direct ordering replace delivery apps entirely?

Not necessarily. The aim is to move your regulars to a direct channel while apps continue to find new customers.

We have one location and a small team. Is it worth it?

The first steps, a good site, accurate listings and a customer list, are modest and useful for a single location.

Want a plan for restaurants & cafés?

Tell us about your business. Mostly one-tap questions, then your agreement with your exact price.

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