Industries · Retail & e-commerce

Retail stores

More foot traffic, repeat customers, and stock and sales systems that agree with each other.

A store makes money on traffic, conversion and repeat visits, with inventory as the biggest tied-up cost. Technology quietly costs it when shoppers cannot find stock online before visiting, when the customer list is never used, and when the point of sale, inventory and accounting do not agree.

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Common problems

Sounds familiar?

  • Shoppers check online first and cannot tell what we carry

    The problem

    People look up hours, brands and availability before leaving home. If the site is thin or wrong, they go to a store that answers.

    What we do

    EpicTech builds and runs a website with real product categories, accurate hours and local search listings, with an online catalogue or store if it suits. Digital marketing keeps listings current.

    What changes

    Shoppers can confirm what you carry and when you are open before they come.

  • We have a customer list in the till but never use it

    The problem

    Loyalty sign-ups and receipts hold emails and phone numbers that sit idle. Customers only return when they happen to walk by.

    What we do

    Email and SMS campaigns reach customers with arrivals, restocks and seasonal offers, built from sign-ups at the register and online. Segments keep messages relevant, and unsubscribes are managed.

    What changes

    Customers hear from you on a schedule, and you can see which messages bring people in.

  • Inventory counts differ between the shelf, the till and the website

    The problem

    An item sells in store and stays listed online, or a delivery is not recorded for days. Staff spend hours reconciling and customers are disappointed.

    What we do

    Custom automations and integrations sync stock between your point of sale, online store and accounting, and workflow engineering defines how receiving and adjustments are recorded. Where the tools cannot connect, we say so.

    What changes

    Stock levels are updated in one place and reflected wherever you sell.

  • Shrink and after-hours break-ins are costing us

    The problem

    Theft happens at the till, the back door and the stockroom, and it is hard to prove after the fact. Alarm calls are often false.

    What we do

    Security systems install cameras and access control for the stockroom and entries, with clips available to review remotely. Alerts are tuned to avoid constant false alarms.

    What changes

    You can review incidents with footage rather than guesses.

  • Our point of sale and card readers go down on the busiest day

    The problem

    A dropped connection or failed update halts the queue. Staff improvise with paper and the owner is called from home.

    What we do

    Networking provides a reliable connection with a backup path for payment terminals, and managed IT looks after registers and back-office computers with a help desk. Systems are patched outside trading hours.

    What changes

    Registers keep running, and updates happen when the store is closed.

  • Staff turnover means constant account setup and lost logins

    The problem

    Seasonal and part-time staff share the manager's password. Former employees may still have access to systems.

    What we do

    Identity and access gives each person their own limited login and removes it when they leave, with multi-factor sign-in for admin accounts. Cybersecurity covers the payment environment.

    What changes

    Every action is tied to a person and access ends when employment does.

Getting started

Your first week with EpicTech

  1. Check how the store appears in search and maps, and on a phone.
  2. Review how the point of sale, stock and accounting exchange data.
  3. Set up customer sign-up at the register and on the website.
  4. Test the network and payment path for single points of failure.

FAQ

Common questions

Do you build online stores for physical shops?

Yes, when it makes sense for your products. We can also start with a catalogue and in-store availability.

Will you connect to our existing point of sale?

If it offers an interface, yes. We check this in the first week and say plainly what is possible.

We are one shop. Is this too much?

We begin with the website, customer list and network reliability, and add pieces only when they pay for themselves.

Want a plan for retail stores?

Tell us about your business. Mostly one-tap questions, then your agreement with your exact price.

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